Front Desk Operations
Dependable administrative support, professional call handling and a welcoming first point of contact for every patient who reaches your practice.
What we do
Virtual support for the work behind care.
Flexible administrative and patient support designed to help US healthcare practices stay organized, responsive and focused on patients.
Our services
Everything your front and back office needs
Each service is delivered by trained assistants working inside your EMR or EHR, following your protocols and HIPAA-compliant processes.
Patient Follow-Ups
Timely follow-up calls, reminders and check-ins that keep patients on their care plan and reduce no-shows and drop-off.
Chronic Care Management
Ongoing outreach and coordination for patients with chronic conditions, supporting CCM and remote-monitoring programs within your workflows.
Appointment Scheduling
In-person and telehealth scheduling, confirmations, rescheduling and waitlist management, kept in sync with your EMR/EHR calendar.
Insurance Eligibility Verification
Benefit and coverage checks ahead of visits, including copay, deductible and prior-authorization status, to prevent avoidable denials.
Medical Billing Support
Charge entry, claims submission, denial follow-up and A/R support aligned with your established billing processes.
Inbound & Outbound Calls
Professional patient calls handled with clear communication and consistent documentation in your system of record.
Patient Needs & Requests
Patient enquiries, refill requests and messages answered promptly and routed to the right member of your clinical team.
Data Entry
Accurate patient registration, demographic updates, chart and document indexing, and records clean-up inside your EMR/EHR.
Patient Care Coordinator
A single point of contact who coordinates referrals, specialist appointments, test results follow-up and care transitions.
Job roles
Virtual Assistants Boosting Medical Practices
Delegate tasks like call answering, live scribing, medical billing, and insurance verification affordably while ensuring high patient satisfaction. Discover our job roles or request customizations tailored to your needs.
Medical Receptionist
Answers calls, greets patients, books visits and manages the front desk queue.
Medical Scribe
Live or asynchronous scribing so providers spend more time with patients and less on charting.
Provider Support
Day-to-day admin help for physicians and clinical staff: inbox, tasks, prior auths and paperwork.
Medical Billers & Coders
Charge capture, coding support, claim submission and denial management.
Telehealth Specialist
Sets up and supports virtual visits: scheduling, patient tech help and visit prep.
Patient Care Coordinator
Coordinates referrals, follow-ups and care transitions across providers.
Why choose BelcoCare
A virtual team your patients and providers can rely on
Healthcare runs on trust. We pair trained, dependable assistants with secure, HIPAA-compliant processes, so your practice gains capacity without compromising care or privacy.
HIPAA-Compliant
Our workflows are built around the HIPAA Privacy and Security Rules, with confidentiality agreements and access controls for every team member.
Safe Patient Information
Patient data is handled on a minimum-necessary basis, through secure access to your systems, never through informal channels.
Trained & Reliable Team
Every assistant is trained in US healthcare administration, medical terminology and patient communication before they support your practice.
EMR & EHR Support
We work inside the EMR and EHR platforms your practice already uses, so there is no new software to learn or migrate to.
We support EMRs & EHRsYour system, your workflows: we adapt to the platform your practice uses.
Risk-free
Try BelcoCare free
See how a trained virtual assistant fits your workflow before you commit. Tell us the role you need and we will set up your free trial.